Effective Date: 30/04/2025
Website: https://www.superiortreeservice.com.au
Business Name: Superior Tree Services

Superior Tree Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information when you interact with our website or contact us:

• Your name

• Email address

• Phone number

• Residential or service address

• Any other information you provide via forms, phone, email, or live chat

We may also collect non-identifiable data such as IP address, browser type, and device information for analytical purposes.

2. How We Collect Personal Information

We collect your information through:

• Contact or quote request forms on our website

• Phone calls, emails or direct inquiries

• Google Analytics and website cookies

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries or service requests

• Provide quotes and schedule tree services

• Improve our website and customer experience

• Send updates, offers or important service information (only if you opt in)

4. Disclosure of Your Information

We do not sell or rent your information. We may disclose your information:

• To our staff, contractors or partners when required to deliver our services

• If required by law or to protect our rights, property or safety

• To trusted third-party service providers (e.g. web hosting, CRM, analytics), strictly for operational purposes

5. Cookies and Website Analytics

Our website uses cookies and tracking tools (e.g. Google Analytics) to enhance your browsing experience and gather anonymous usage data. You can disable cookies via your browser settings, but this may impact site functionality.

6. How We Protect Your Data

We take reasonable steps to ensure your personal information is stored securely and protected against unauthorised access, misuse, or disclosure.

7. Access and Correction

You have the right to request access to your personal information or ask for it to be corrected if it is inaccurate. To do so, please contact us directly using the details below.

8. How to Contact Us

If you have questions about this Privacy Policy or would like to access or correct your personal information, contact us at:

Superior Tree Services
📞 Phone: 0492 911 058
📧 Email: info@superiortreeservice.com.au
🌐 Website: https://www.superiortreeservice.com.au

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The latest version will always be available on our website.